FAQ

Frequently Asked Questions

How do I place an order?

Browse our store, add the items you want to your cart, and follow the checkout steps.

What are the delivery times?

Orders are dispatched within 24 hours on business days and delivered within 1 to 2 business days.

How can I track my order?

Once your order has been dispatched, you will receive an email with a tracking number to follow your parcel.

Can I return an item?

Yes, you have 14 days from the date of receipt to return an item in its original condition, in accordance with UK consumer law.

How can I contact us?

Send us an email at evercross-ek6-bike@proton.me and we will get back to you within 24 to 48 hours.